What is the official range of fits for 29ers on the Pro Series trainers?
The Pro Series Trainer will fit most 29×2″ tires, and some tires up to 29×2.35″ depending on knob height and casing/rim size. Be sure to check that the tire does not rub on the floor with this setup, especially when carpet is involved.
What is the max rear axle on both Pro Series and Classic Series frames?
The max rear dropout spacing is 135mm on our Pro Series. However our Classic Series frames work with our 142x12mm thru axel adapter. This adapter opens the range up to 142mm (Classic Series Only). 150 and 170mm dropouts are not accommodated on either frame style.
What's the story with fitting rear axles with ABP?
Syntace and Maxle/ABP are the two compatible thru axle systems that allows our 142x12mm thru axle adapter to work with our Classic Series frames only.
How do I replace the trainer shifter on The Silencer?
Where can I find a replacement roller belt?
You can order the replacement here.
I need a replacement part for my trainer. Where can I find it?
Small parts can be found in the small parts section of our accessories menu. Still not finding what you need? Check out the parts drawings at the beginning of our FAQ and contact customer service.
How do I set up my CycleOps Trainer?
Check out our CycleOps instructional videos.
Do you have weight limits for your trainers?
All of our trainers are tested to 300lbs.
What is the warranty on CycleOps Trainers?
Please see our warranty page for more information.
Which trainer is best for me?
Good question! Check out our getting started page.
What is the difference between linear and progressive resistance?
When you’re riding your bicycle outside, wind resistance increases exponentially according to your speed. It’s more than twice as difficult to ride at 20 mph than at 10 mph. The best stationary trainers offer built-in progressive resistance: pedaling faster or shifting the gears on your bike results in increasing resistance. With linear resistance, you lose this road-feel. Pedaling faster or shifting your gears has little effect, other than spinning your rear wheel faster.
What's better, trainer or rollers?
A trainer is designed to work on strength and endurance training and typically provide more resistance than rollers. Riding rollers promotes good balance and a smooth pedal stroke. Many people incorporate both in their off-season training. So, it depends on your training goals as to which one is right for you.
How tight should the resistance unit be up against my rear bicycle tire?
For all trainers, you will want to make sure that the tire does not slip on the roller when accelerating or sprinting. Also, make sure that the tire pressure is within the recommended specification labeled on the tire by the manufacture.
Black Knob (Wind & Mag/Mag+) – For trainers using our black resistance knob to move the resistance unit up against the rear tire, you will want to turn the knob 2.5 to 3 complete turns once the roller is touching the rear tire of the bicycle.
Yellow Clutch Knob – Our newly designed clutch knob works similar to a gas cap on a vehicle. Twist the Clutch Knob to the right until you hear the Clutch Knob click. Once you hear the click you are at the correct pressure between the resistance unit and rear tire.
Why doesn't my bike fit into the trainer?
It is possible that the quick-release skewer of your bike’s rear wheel may not fit well in the trainer’s cones. Use the skewer provided with the trainer for the best fit. If your bike does not have a rear wheel skewer, but uses nuts, you may need to replace the nuts with “track nuts,” which have a built-in flange and can improve the fit of the bike in the trainer. For replacing or changing axle nuts, please see your local bike shop.
Can I upgrade my trainer?
Yes. You can purchase new resistance units if your original trainer was manufactured after 2005. Please call your local dealer or our customer service department for details: 1-800-783-7257.
Why do I sometimes experience periods of missed data during rides on my CycleOps PowerBeam Pro trainer?
CycleOps Power utilizes ANT+ technology to ensure a robust and reliable connection between the various sensors used in our products. However, there is a limit to the number of sensors that can operate in a given environment. Practically speaking, when riding by yourself or with others using less than 30 total ANT+ sensors, you should see no more than a 1% loss in data due to communication errors in your sensors. However, in an environment with more than 30 total ANT+ sensors you may see an increase in communication errors.
All sensors operating in a group environment should be positioned at least 6.5 feet apart from each other to ensure minimal signal interference between devices. We recommend that no more than one head unit is paired to the PowerBeam, otherwise it may drop signal or act erratically.
Why do my tires wear down faster on my trainer than when riding outdoors?
Riding indoors on a trainer/roller will generate much more friction than when riding outdoors because our wheels are always touching the same spot of the roller drum, this will cause extra heat and friction that most tires designed to be ridden outdoors cannot handle. We recommend that you either use an old set of tires to prevent wearing your nice outdoor ones or look into a trainer tire that is specifically designed for use on trainers only.
What is CycleOps VirtualTraining?
CycleOps VirtualTraining allows you to experience an entire world of riding right in your living room on your own time. By integrating GPS and Google Maps, CycleOps VirtualTraining synchronizes route mapping and videos with actual outdoor terrain. The software provides realistic pacing on routes, and with compatible controlled resistance products, adjusts the slope resistance to reflect actual changes in terrain. CycleOps VirtualTraining also allows you to create and upload your own routes so you’ll be able to share courses with other cyclists from around the world.
Can I use CycleOps VirtualTraining with my trainer, indoor cycle, etc?
Check out our compatibility table for more information.
How do I connect with CycleOps VirtualTraining?
Check out our Getting Started page for more information
How do I pair my sensors?
- Go to the “Device Manager”.
- Choose your appropriate set up and trainer (controlled resistance, power meter or speed/cadence sensor plus trainer.)
- Choose the route in local routes.
- Pair your sensors.
What is Free Ride?
- Perform manual workouts using your speed/cadence sensor, power meter or controlled resistance unit.
- Free to non-subscribers for 1-hour workouts. Paid subscribers to CycleOps VirtualTraining have no time limitations.
- Easily control the 420 Indoor Cycle, PowerBeam Pro or PowerSync resistance unit with touch screen keys
- Upload your workout to the CycleOps VirtualTraining community or any of the social mapping sites
What is Profile Training?
- Thousands of free virtual routes to download and ride indoors.
- Real ride simulation, Google Maps syncing with video and accurate split times transform your indoor training into outdoor riding. You can use routes that include video or just ride with Google Maps.
- Select a friend’s best time on a virtual route and compete against it for more motivation.
Can I create my own virtual training courses?
Yes. You can use the editor to create your own route. Record a video and synchronize it with a GPS file. You can upload your route to CycleOps VirtualTraining for free. Watch our videos to learn more about how to Record High Quality Videos and How to Import Recorded Routes into CycleOps VirtualTraining.
You can also manually create a route using Google Maps.
Can I do Interval Training?
Yes. Interval training is designed for power tests, precisely defined workouts or specialized training. Intervals pair well with controlled resistance trainers like the PowerBeam Pro, the PowerSync, or the 420 Indoor Cycle. You can also add video and audio to your interval training rides.
What is Online Racing?
In online racing, you can race against friends from around the world. Set up your own race with a specific route and time, invite others or let anybody join the competition. You can track your position in the race on the screen.
Can I store training data on CycleOps VirtualTraining?
Yes. You can upload data from several popular training platforms such as MapMyRide, TrainingPeaks and Strava to the CycleOps VirtualTraining Community to track your progress or compare your efforts to friends and other athletes.
My CVT free trial/subscription has expired, can I still use it?
Once your free trial/subscription expires, you will still have access to limited functionality:
Tablet and mobile users (iOS and Android)
- Can continue to use the free ride function but are limited to 1 hour rides
- Can choose and ride any available workout, but are limited to only the first 20 minutes.
- Can ride one available route, titled “Demo Route”
- Can import any FIT, TCX, GPX data into training diary
- Have full functionality of the route creator/editor
If you’d like to upgrade your subscription, you can manage your account at your VirtualTraining Dashboard.
Looking for a replacement part? Check out our parts drawings and give our Customer Service team a call at 1-800-783-7257.
What are the different resistance types on the 400, 420 and Phantom 5 indoor cycles?
The 400 Pro, 420 and Phantom 5 indoor cycles will act as a progressive resistance trainer. The faster you pedal, the more difficult the resistance.
Additionally, there are three different resistance type to select between target power, target slope and gearing. To change resistance types press the joystick in. It is recommended that when doing a manual ride (i.e. not a preprogrammed workout), to stay in either target power or target slope and not switch between resistance types. When riding within target slope, be sure to change the gear.
What happens if I lose connection to the controlled resistance unit (CRU)?
This could be from an incorrect RU Sensor ID or the Joule display is not near the 400 Pro, 420 or Phantom 5 indoor cycle.
Make sure the indoor cycle is plugged in.
Why does the resistance seem really hard on my 400 Pro, 420 or Phantom 5 indoor cycle?
The 400 Pro, 420 or Phantom 5 indoor cycle uses a controlled resistance motor to help you target training (power or slope). Example if target watts is set to 100 and you speed up the resistance becomes much easier and if you slow down the resistance becomes much harder, because the motor is trying to keep you at that specific target power.
Why doesn't the yellow resistance knob move on my 400 Pro, 420 or Phantom 5 indoor cycle?
The yellow resistance knob doesn’t move manually to adjust resistance because the resistance is adjusted electronically by the resistance button on the Joule 3.0. The resistance button is controlling an electronic motor in the down tube of the indoor cycle. On the 400 Pro, 420 or Phantom 5 indoor cycle the resistance knob only acts as an emergency brake.
What are Power Zones? How do I use them?
Power Zones are simply ranges of wattage that you determine based on your lactate threshold (LT) value. Often, they are percentages of your LT value. Power Zones are used to control your training and gauge how hard you train. Consult a coach for more information for Power Zone training.
Why are there discrepancies between my outdoor PowerTap numbers and my CycleOps indoor cycle numbers?
Due to external factors of riding a bike outside versus riding a solid indoor cycle, you may experience different values on your PowerTap. Also, with the special design of the flywheel, inertia plays much bigger role in your workout on the CycleOps indoor cycle versus riding your bike on the road. For instance, a larger effort is required to get your indoor cycle flywheel up to a certain speed, but due to inertia, the flywheel will spin much longer than a regular bicycle wheel, resulting in less work being required to maintain that predesigned speed.
Can you integrate any CycleOps displays up to other virtual riding software?
The CycleOps indoor cycles are a standalone unit. They cannot be wired to other third party virtual reality software.
Why do I sometimes experience periods of missed data during rides on my CycleOps indoor cycles?
First be sure to double-check all electrical connections are properly attached (hub batteries, cadence and/or speed sensor batteries).
CycleOps PowerTap utilizes the ANT+ technology to ensure a robust and reliable connection between the various sensors used in our products. However, there is a limit to the number of sensors that can operate in a given environment. Practically speaking, when riding by yourself or with others using less than 30 total ANT+ sensor, you should see no more than 1% loss in data due to communication errors in your sensors. However, in an environment with more than 30 total ANT+ sensors you may see an increase in communication errors.
Why do my speed and cadence seem a bit off?
On the previous home models the perception of our speed was a bit high. We changed the settings in later models to make the speed more accurately feel like that of a road ride. Cadence was calculated more accurately based on gear ratio as well. Make sure you have the latest version of firmware.
Why won't my watts show up? Everything else shows up fine.
Make sure you have a CycleOps indoor cycle model with a PowerTap. If there is not a PowerTap in the flywheel you will not have watts. Verify the correct power ID is learned into the display.
The display doesn't turn on when I start pedaling?
The display needs to be ‘woken up’ in order to operate. To wake up the display, simply press any button on the display (note: pressing a joystick will not wake the display).
How do you increase resistance if you have the resistance knob turned all the way up?
If you have the resistance knob turned all the way to full resistance, and you still feel like you need more resistance, you should check the brake pads for alignment and wear. On the 300 PT & 200 E you may check to see if your cables have stretched. If the cables have stretched, you are not utilizing the full range of resistance available. You may also adjust the tension using the quick adjust barrel located at the rear brakes. You may check (on the previous club and current Pro Series models) to see if the brake pad needs to be adjusted. Loose the bolts and adjust the brake pad accordingly. Reference the User Guide.
How do I use my CycleOps indoor cycles (with displays) in a group environment?
The previous club models have a proprietary CycleOps USB stick that allows users to have their specific information saved onto the USB stick (heart rate and zones). The current Pro Series models work with Joule 3.0 and need the Multi User Accessory kit and allow for any off the shelf USB stick.
Can I upgrade my CycleOps indoor cycle from one model level to another?
Yes! Please contact customer service to find out what upgrade options may be available for your indoor cycle.
What are the height and weight limitations of the CycleOps indoor cycle?
The height range is 4 feet 11 inches to 6 feet 6 inches. The height range is an approximate as inseam plays are large role in the fit of the indoor cycle. CycleOps offers two seat options. Contact Customer Service for options. The weight limit is 300 pounds.
What is the weight of the flywheel and why is it in the rear?
The CycleOps indoor cycle flywheel weighs 48 pounds. The CycleOps indoor cycles were designed to make the unit ride and look like an actual outdoor bike. By moving the flywheel to the rear, we were able to more closely mimic not only the look of a real bike but also the feel. Finally, by locating the flywheel in the rear of the indoor cycle, we were able to keep it out of the “sweat zone”and thereby avoid contamination from sweat, leading to a longer life of the flywheel and resistance brake pad.
How do I clean the CycleOps indoor cycle?
It is recommended that you wipe down the CycleOps indoor cycles down after each use. Do not us any harsh cleaners or chemicals. Avoid spraying any cleaners directly onto the CycleOps indoor cycles.
What are the sizes and weights of CycleOps indoor cycles?
CycleOps indoor cycles are 48 inches x 13 inches x 34 inches (length x width x height). They weigh 140 pounds.
Can a different sized crank be put on the CycleOps indoor cycles?
Currently all CycleOps indoor cycle models come with a 170mm crank arm length and a Q factor of 168mm (outside to outside). At this time, the 170mm crank arms are the only lengths available.
Can I put my own saddle/pedals on the CycleOps indoor cycles?
Yes, the CycleOps indoor cycle was designed to allow you to recreate your outdoor ride a closely as possible. To achieve this the Indoor Cycle will work with any standard bike saddle and pedals with 9/16 or 1/2 threading.
Sometimes I hear a rattling or grinding noise. What is that noise and how do I fix it?
Occasionally, a rattling noise may come from the drive train of the indoor cycle. This is usually caused by incorrect chain tension. A chain that is too loose or too tight can cause noise. If you are unfamiliar with the adjustment protocol for bicycle drive trains, consult your local Authorized CycleOps Indoor Cycle Dealer to have your indoor cycle serviced.
What kind of maintenance is required on the CycleOps indoor cycles?
The CycleOps indoor cycles have items on them that will need to be maintained, just like an outdoor bike. Things like: the brake pads, cables, chain, etc need to be maintained. Over time, the chain will stretch and need to be tightened in order to maximize the life of the cog as well as the chain. The chain will also need to be lubed monthly with a spray-type Teflon-based lubricant. CycleOps sells appropriate lubricant. Contact Customer Service for placing an order for part number 18087. The brake pads will wear down over time and will need to be replaced. Your local Authorized CycleOps Indoor Cycle Dealer can make all repairs.
Why does my bike feel unstable when I ride it?
Be sure all leveling feet on the underside of the bike are touching the ground. If the locking nuts have not been tightened, the feet could inadvertently thread up into the stabilizer, resulting in a foot that is not touching the ground.
My flywheel seems to wobble a bit when I ride. Is the flywheel out of true?
No. Each flywheel must go through a stringent quality control checklist before it is installed on all CycleOps indoor cycles. You might experience some wobble due to the design of the PowerTap equipped flywheels. They require that all the parts be threaded onto the axle. Sometimes, if a part is not threaded perfectly, you will witness a small amount of “runout”. More often than not, the flywheel may have shifted in shipping and just needs to be properly aligned in the dropouts. Contact your local Authorized CycleOps Indoor Cycle Dealer.
What Computers or Head Units are compatible with CycleOps Indoor Cycles?
The Joule 2.0, 3.0 and Joule GPS are compatible with
- 200 series Indoor Cycles
- 300 series Indoor Cycles
- 400 series Indoor Cycles
- Phantom 1 with upgrade kit
- Phantom 3
- Phantom 5