HOW DO I KNOW WHICH RACK WILL FIT MY CAR?
Check out our Online Fit Guide to determine which Saris bike rack will fit your vehicle.
I have a spare tire. What options do I have for carrying my bike?
Why isn't my pickup truck listed?
Pickup trucks cannot support trunk racks. Saris does offer rack options for 1 ¼” and 2″ hitch receivers, as well as our Kool Rack and Traps, which mount in the bed of your truck. The compatibility of our hitch racks will vary based on the installation of the receiver on the vehicle and tongue weight rating of the hitch.
I'm from outside of South Africa. Why can't I order your products online from your site?
Currently we are only able to process South African orders. To find your local dealer please visit our international distributor list.
I've lost the keys to my Saris lock. What do I do?
How can I get an instruction manual for my rack?
Each product page on our website contains a link to the current instruction manual for that rack. For a complete list of instruction manuals to download, refer to the instruction manuals page.
What is the warranty on Saris products?
All Saris racks have a lifetime warranty against defects in workmanship and materials. Please see ourwarranty page for more information.
How do I know if a rack will fit my car?
Check the fit guide located on our website.
Why isn't there a trunk rack fit listed for my car?
We do our best to make racks for every vehicle, but we are restricted by the vehicles themselves. We do fit test every vehicle, and if the testing indicates that the trunk would possibly be damaged by the rack, we will not approve the fit. If no racks are listed for your vehicle, your only option may be a hitch rack. If you have questions, please contact our customer service department.
I don't see my rack listed but I need parts—how do I get them?
If you would like to contact our customer service department, we will be able to identify the rack you have and check to see if we have parts available.
I have a step-through bike/full suspension MTB/comfort cruiser—do I need to use a bike beam?
For any bike that has a sloping top tube, we recommend the use of a Bike Beam. This will create a safe top tube to hang your bike from.
Can I use a cover on my bike while it is on a Saris rack?
We do not recommend using a cover on our bike racks. A cover will add more drag on the rack, and compromise the safety of the rack.
WHERE CAN I FIND REPLACEMENT BLACK KNOBS FOR MY BONES RACK?
What are Hatch Huggers?
I am worried that trunk rack will scratch my car.
The materials we use on the points that contact your vehicle are made of soft rubber or foam. As long as your vehicle is clean, and the rack pads and feet are clean you shouldn’t have a problem.
I need to replace the top hold-downs on my Bones rack, why won't the replacement rack straps on the accessory page work?
Our Bones arms are made of injection molded plastic. The straps on the top of the Bones arms are placed during this molding process, and are fused into the arm so they cannot be replaced with this accessory.
What class hitch do I need for my hitch rack?
1 ¼” hitches come in class 1 and class 2. Class 1 has a tongue weight rating of 200lbs and class 2 has a rating of 300lbs. You need a minimum 300 lb tongue weight rating, or class 2 hitch, to use to use the 4-bike Freedom or 4-bike Freedom SuperClamp racks. Most of our vehicle racks will work with a 200 lb tongue weight rating, or a class 1 hitch. If you are using a class 1 hitch, be sure to check the tongue weight limit before using your rack.
2″ hitches typically come in a class 3 or higher, and will handle any of our hitch racks.
How do I know if my Thelma rack is 29er compatible?
You can identify the 29er compatible Thelmas by the lower front wheel holder. This wheel holder will have 2 positions for the large wheel scoop to lock into labeled “Standard” or “29er.”
Can a non 29er Thelma be converted?
A non 29er Thelma cannot be modified with new wheel holders as the new frame was also updated to accommodate the wheelbase of 29ers.
Can I use my hitch rack on my RV/Camper/Trailer?
No, we do not recommend the use of the Saris rack products on RVs, campers or trailers, and doing so will void the warranty.
I have a rack with a dedicated 2" receiver bar, but my new car has a 1 1/4" hitch. Do you have an adapter to covert the receiver bar?
We do not make an adapter that will take a 2″ receiver base down to a 1 ¼” and do not recommend using a 3rd party adapter. You can contact our customer service department to see if we have a receiver base for your rack that would work with the smaller hitch.
I have fenders on my bike, can I use the Thelma rack?
Can I use an extension on my hitch to get the rack further from my bumper?
We do not recommend using a hitch extender with our racks. If you have questions about bumper clearance, please contact our customer support and we can help you find the rack that will best suit your hitch and vehicle
Why does my hitch rack wobble?
Often when we see hitches wobble, either the hitch bolt is not tightened down enough, or it is improperly installed. Please see our hitch-tite installation video to ensure your hitch-tite is properly set up.